Privacy Policy

Last Updated: 19/10/2026

Hello Idly values your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

• Name, phone number, email address

• Delivery address

• Payment details (processed securely through payment gateways)

• Device and usage information

2. How We Use Your Information

We use your information to:

• Process orders and deliveries

• Improve our services

• Send order updates and notifications

• Provide customer support

• Send promotional offers (with user consent)

3. Sharing of Information

We may share information with:

• Restaurant partners (for order fulfillment)

• Delivery partners

• Payment gateway providers

• Legal authorities if required by law

We do not sell your personal information.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

5. Cookies & Tracking

We may use cookies to improve user experience and analyze platform performance.

6. Data Retention

We retain personal data only as long as necessary for service delivery or legal compliance.

7. User Rights

Users may:

• Request access to their personal data

• Request correction or deletion of their data

• Opt-out of marketing communications

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Updates to Privacy Policy

We may update this policy from time to time. Changes will be posted on this page.

10. Contact Us

For any queries regarding Terms & Conditions or Privacy Policy:

Hello Idly Support Team
Email: support@helloidly.com

11. Delivery Partners (Hello Idly Delivery Partner app)

When you apply to become a Hello Idly delivery partner, we collect:

• Contact and account details: your name, mobile number, email address and password.
• Identity and eligibility documents: photos of your Aadhaar card, PAN card and driving licence, and the details printed on them.
• Bank details: a photo of a cancelled cheque, passbook or bank statement, used to pay you.
• A photo of you, used on your partner profile and to confirm your identity.
• Work details: your vehicle, preferred zone and availability.
• Payment information for the registration fee, where one applies. Payments are processed by our payment gateway; we do not store your card or UPI details.

How we use it: to review and verify your application, to prevent fraud, to comply with legal requirements, to contact you about your application, and, once you are approved, to pay you.

Who we share it with: our payment gateway (for the registration fee) and authorities where the law requires it. We do not sell your data.

Location: the Hello Idly Delivery Partner app does not collect your location.

Security: your information is sent over an encrypted connection and stored with restricted access.

Retention and deletion: we keep your application while it is under review and, if you are approved, while you work with us, and afterwards only as long as the law requires. You can delete your account at any time in the app (Settings → Delete account) or by emailing support@helloidly.com; we will then delete your personal data except where we must keep it by law.